01
Consumer protection
Faulty products, warranties, services not provided, misleading advertising and unfair practices.
Consumer Law
Consumer rights
that are enforced
Faulty products, poor services, unfair terms, undue charges. We defend consumers and help businesses comply with consumer protection rules.
Consumer Law
Consumer Law
Many consumer issues are resolved with a well-reasoned complaint. Others require knowing the law and using the right channels: arbitration centres, regulators or the courts.
For businesses, complying with consumer rules means preventing disputes and fines. We review contracts, terms and conditions and commercial practices.
Well-reasoned complaints
A complaint with a clear legal basis resolves many cases without court costs.
Consumer arbitration
A quick, accessible way to resolve disputes with companies.
Prevention for businesses
Contracts and terms that comply with the law.
3Bar Associations
What we do
How we can help
in this field
02
Consumer contracts
Review of unfair terms in credit, telecoms, insurance and other contracts.
03
Arbitration and disputes
Representation at consumer arbitration centres and in court.
04
Compliance for businesses
Terms and conditions, return policies and commercial practices that comply with the law.
05
Dispute prevention
Internal procedures to handle complaints before they become cases.
From first contact
to resolution
01
First contact
Tell us about your situation by phone, email, WhatsApp or the form. We will tell you straight away whether we can help.
02
Analysis
We study the documents and deadlines, and identify risks, alternatives and anything still missing.
03
Strategy
We explain the proposed course of action, its stages and the costs before going ahead. You decide fully informed.
04
Follow-up
We keep you informed of every relevant step without you having to ask. You always deal directly with the lawyer.
Frequently asked questions
Questions that deserve
straight answers
I bought a faulty product. What are my rights?
The law provides for repair, replacement, a price reduction or termination of the contract, depending on the case. We help you claim what you are owed.
Can I resolve the dispute without going to court?
In many cases, yes: consumer arbitration centres are fast and low-cost. We tell you whether they suit your case.
We are a business. Can you review our terms and conditions?
Yes. We review terms, contracts and procedures to bring them into line with consumer law.
Other areas
Situations rarely
stay in one area
10Out-of-Court ResolutionMediationNegotiationSettlementsMediation, debt negotiation, settlements and regularisation outside the courts: faster, cheaper and confidential.01Immigration LawVisasResidenceCitizenshipVisas, residence permits, family reunification and Portuguese citizenship, from application to appeal.02Criminal LawDefenceDefendantsVictimsDefence of suspects and defendants and representation of victims, from investigation to appeal, including economic crime and criminal compliance.
Book a consultation
Tell us about your situation.
We will show you the way.
A few lines are enough: what happened, where, and any deadlines. We reply with the next steps and what you need to gather.